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A Little About Us

About Us

Our history

Created in 2011 Shopperheads emerged hoping to take the hassle out of online shopping. We strive to bring you the best quality at an affordable price and strive on customer satisfaction. We're always open to suggestions and extensively test our products prior to putting them on sale. 







FAQ

FAQ & support queries

To get you the help you need quickly, most frequently asked support questions can be answered within our support portal. 

For assistance with orders, warranties, product inquiries, and general customer service, please contact us using the support tab on the right hand side (preferred). If you experience issues using this tab please email us at sayhello@shopperheads.com or alternatively feel free to contact us on 0203 589 7588 if you're in the UK or 1-323-250-0645 if you're in the USA.

For a speedy response please make sure to include the following:
- Order ID
- Date of purchase
- Post Code
- Full name
- Email address used upon purchase

 

No Quibble Guarantee

No quibble guarantee.

Here at Shopperheads we understand the importance of shopping being fun, for that reason if you're unhappy with your purchase we offer you a full refund, an exchange or a replacement hassle free of course.

Just contact our support department and they will be happy to solve any queries you may have. 





Returns

Returns & refunds

If you wish to return an item please do contact us prior to doing so, we would recommend that you familiarise yourself with our Terms & Conditions as well as our Return Policy first. 

Please make sure to add your order number and contact details within the parcel so our Returns team can process this quickly:

Shopperheads Returns UK
The Mille
1000 Great West Road
TW8 9DW London
United Kingdom

Shopperheads Returns USA
1940 S Carlos Avenue
Ontario CA, 91761
USA

Please note:
This address may vary depending on the product purchased. Prior to returning items please contact our support departmet for further instructions.

Customer Service

Queries resolved in 48h.

Here at Shopperheads we strive to resolve all queries within 48h. We have a dedicated customer support portal to help you resolve your queries quickly and efficiently. We're constantly updating our frequently asked questions to minimise your wait period.

We're always open to suggestions, please feel free to contact us if you feel you have an interesting idea you feel is worthwhile for us to pursue!






Email us

Useful contact information
Should you need to get in touch with us please find our contact information below:


Customer Services sayhello@shopperheads.com
Marketing marketing@shopperheads.com
Recruitment jobs@shopperheads.com
Wholesale wholesale@shopperheads.com